AI Message Assistant

AI-powered assistant that reads, understands, and responds to customer tickets or messages — in your brand’s voice.

Built for Busy Support Teams & Growing Businesses

Small teams overwhelmed with email support

Businesses using Zendesk, Help Scout, or Freshdesk

Anyone looking to reduce response time without hiring

How It Works
1
Connect Your Support System
Sync Zendesk or forward emails — we pull in tickets automatically.
2
AI Trains on Your Voice & FAQs
We fine-tune your assistant on past tickets, knowledge base, and tone.
3
Replies Get Pre-Drafted in Seconds
See a full draft ready to review, edit, or auto-send — your choice.

Try It Out Below

Ask a question and see how the AI responds
Your AI-generated reply will appear here...

Powerful Features Built In

📨

Zendesk, Help Desk, Email Support

🎙️

Custom Tone & Brand Matching

🧭

Auto-Routing & Tagging

🧑‍💻

Human-in-the-Loop Approval

📊

Analytics Dashboard

🌐

Multi-language Support

AI Assistant vs. Manual Replies

AI Assistant Manual Replies
Cost Low (automated) High (human labor)
Speed Instant Replies Minutes–Hours
Consistency Always on-brand Varies by rep
Accuracy Trained on your content Depends on rep
Time Spent 0–2 minutes 3–10 minutes

Let Ottermation be your first response